Sales & Support Intern

Summary:

As a Sales and Support Intern at HelloLeads CRM, you will assist in understanding customer needs 🤝 and providing exceptional support ⭐. You will have to step into the shoes of HelloLeads users 👞👠 and empathize with them 💡. Your role will involve doing demos 🔍 Understanding customer needs and ⚙️ Configuring HelloLeads CRM, understand and 🛠️ Addressing and resolving customer issues. You will collaborate closely with internal teams 🤝 to enhance customer engagement 🌟 and ensure a seamless experience for our clients ✅.

Description

• Strong verbal and written communication skills to effectively engage with customers.
• Genuine enthusiasm for connecting with people and understanding their needs.
• Fluency in Hindi or other languages is a valuable asset for customer interactions.
• Ability to listen actively, identify customer concerns, and provide appropriate support and solutions.
• Familiarity with MS Office tools and productivity applications to assist in daily tasks.

Skills we Look for

• Strong interpersonal skills with a focus on understanding customer needs.
• A positive attitude towards customer service and support.
• Open to candidates with or without prior experience; enthusiasm to learn is key.
• Primarily office-based work with opportunities for hands-on experience.
• Willingness to adapt to new tools, technologies, and processes.
• Ability to work collaboratively with team members and contribute to group efforts.

Soft Skills

• Exceptional communication and interpersonal skills to build rapport and trust with clients.
• Strong analytical abilities to interpret customer data and market trends for informed sales strategies.
• Ability to collaborate effectively with marketing, customer support, and other teams to streamline the sales process.
• Adaptability to thrive in a fast-paced sales environment, adjusting strategies to meet changing customer needs.
• Skilled at identifying client challenges and proposing tailored solutions that drive results.
• Proactive in staying updated on industry trends and competitive landscape to enhance sales effectiveness.
• Strong negotiation skills, with the ability to find mutually beneficial solutions for clients and the company.
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Why Join with us

• Gain hands-on experience in a dynamic environment focused on innovative SaaS solutions.
• Opportunities for learning and professional development through mentorship and training.
• Engage in meaningful work that directly impacts customer satisfaction.
• Collaborative and supportive team atmosphere that encourages new ideas and creativity.

About Us

HelloLeads CRM is helping large number of small businesses worldwide to accelerate sales and grow business with an award-winning CRM and a dependable customer support. HelloLeads CRM was officially launched by Infosys founder Mr. N.R.Narayanamurthy in August 2017. Over 100K + downloads and over 1000 reviews in the Google Play Store is a testimony to the use base. HelloLeads CRM is currently used by businesses in 30+ countries. "It is certainly an excellent CRM product. Exceedingly superior to the many that I have so far tried." says William Taylor, HealthCare Business Head in Brazil. HelloLeads CRM won 2nd ICT Start Up Awards and featured in media. To learn more about HelloLeads CRM visit https://helloleads.io/about